Bowls New Zealand is pleased to support a new “Complaints & Disputes Service” for all bowling clubs and members.

The Complaints and Disputes process is also available on the Bowls New Zealand website.

This new service is a safe and independent way for any bowling club member to lodge a complaint, issue or dispute and have it resolved in a timely manner. The service will be managed by Bowls New Zealand through an independent commissioner resolution process.

The new service will not replace the current Club, Centre & Bowls NZ disciplinary processes as outlined in your constitutions and regulations, but is offered in addition to the current processes. We believe this new service will be especially relevant when a complaint needs to be managed and the bowling club is unable to be independent and/or unable to support a reasonable process of natural justice.

This new complaints process will be a free service for all affiliated bowling clubs and their membership.

Article added: Saturday 14 May 2022